In healthcare organizations, it is mission critical that leaders and managers possess the skills to deliver direct, honest feedback to supervisees and peers. Currently, many managers receive minimal training on how to provide concrete feedback plus coaching that can help team members improve their performance. As a result, many supervisees receive feedback that is conflicting, confusing, or no feedback at all. In this workshop, Grace Ng will discuss the current challenges in giving and receiving feedback, provide frameworks and tools that can be applied in feedback conversations, and share her vision for moving towards a culture of feedback and learning.
Grace Ng
Grace Ng is the Nursing Director and NYSIM-Hearst Foundations Nursing Simulation Fellowship Director at the New York Simulation Center for the Health Sciences (NYSIM). She is also a faculty member at the Center for Medical Simulation. Grace’s work is focused on faculty development in simulation-based education, especially in debriefing and feedback.